Web Toastie


Social Media and SEO Blog of a Search Marketing Consultant

24 Mar, 2010

Google Local Business Listing Anomaly

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There have long been complaints about the strange local results often returned in the UK Google SERPs. Searches such as “tennis court for hire” bring back large packs of Australian websites instead of UK websites as you would expect. Although these anomalies have become common place on google.co.uk, it is not often you see Google Local business listings that are incorrect.

Here, however, is a strange one…

A search on Google UK for “language school manchester” brings up the following Google Local business listings:

Google Local Business Listing Anomaly

As you can see from the highlighted result, KDP (UK) Ltd is displaying. This seems fine at first glance, but a quick trip to their website (which is awful, by the way) shows that they are:

importers, exporters, and stockist of semi-finished copper & copper alloys

At first I presumed it had just been categorised incorrectly by the business owner, but having checked out the listing, it hasn’t actually been verified.

Delving deeper into the listing, the citations provide a bit of a clue into why this seemingly incorrect categorisation by Google has happened.

KDP Citations

As seen in the above screen shot, www.languagecentre.co.uk is showing up as one of the citations. Having visited the website, there are no mentions of KDP; no similar phone number, address or anything that may be prone to being used in citations. So why is it showing?

A quick run through the Majestic SEO bad neighbourhood checker shows the following:

KDP Neighbourhood Results

And there you have it. KDP International is on the same server as languagecenre.co.uk, which is what seems to be causing Google to believe that KDP is in fact a language school.

It’s a bit of a strange one, but this means that Google must take into account the neighbourhood of a website when determining categorisation for local listings.

Has anybody else seen any similarly strange results recently? Do you have a different idea of why this result may have been categorised incorrectly? Comments welcome as always.

PS – While we’re on the subject of Google Local, you should checkout the excellent presentation slides by Tom Critchlow from Think Visibility.

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8 Responses to "Google Local Business Listing Anomaly"

1 | Weekly Search & Social News: 03/30/2010 | Search Engine Journal

March 30th, 2010 at 2:53 pm

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[...] Google Local Business Listing Anomaly – Web Toastie [...]

2 | Kay Dinsdale

May 5th, 2010 at 1:34 pm

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I tweeted you about this too ;)

The listings that google local has which arent user generated are pulled in using other directory information. OF course I can’t comment on exactly how it decides what categories to use but perhaps this might provide some clues:

Do a search for the KDP telephone number “0161 236 5331″
Notice there are several listings in yell and other directories of this number and that it refers to the Universal Language School?

I expect that is the reason it was added under the wrong category.

Google does rely on users to correct errors like these though, and you can report the error, you just need to be logged into a google account to do it.

3 | Kieron Hughes

May 5th, 2010 at 1:40 pm

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Yeah the results in directories/other websites obviously dictate the way Google automatically categorises certain listings, but the reason I missed it was because there were only a couple of citations on the listing page – none of which relating to language schools (no phone number matches, etc).

Obviously I would have found them by Googling the phone number, but I guess I didn’t think of doing that at the time!

Google has now picked up the citations on the listing so it all makes sense again!

Thanks Kay.

4 | Kay Dinsdale

May 5th, 2010 at 1:53 pm

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I find Google local is changing all the time, making it difficult to work out why certain listings show when they aren’t relevant.

Reporting them doesn’t seem to work, at least for as long as I can be bothered to check back.

The only reason I thought to check the phone number was because I’ve investigated a few before and found that incorrect non user generated listings appear to be down to the info pulled fom directories. I haven’t thought to check the IP before, it’s an interesting coincidence :)

5 | penny auctions

May 28th, 2010 at 12:28 pm

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Hi,
Our company recommends that we do not use Google local and instead use Google global.
Google global is updated quicker.

6 | Chris_Nomand

June 12th, 2010 at 3:54 pm

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Thanks for the very helpful information!

7 | Daniel Sharkov

June 30th, 2010 at 1:05 pm

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Google must certainly add some modifications to their algorithms. Often when I make local searches, the results are far from satisfying and finding what I’m searching for becomes a daunting task. Unfortunately there are not many alternatives. Hope to see more developments in that area in the future.

8 | Roger`

June 30th, 2010 at 6:10 pm

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yup the service is great,it help our customer to get it easily on maps..and get located

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Web Toasite is the social media and SEO blog of Kieron Hughes - a Manchester search marketing consultant with experience running SEO campaigns in a variety of sectors online.

Kieron blogs about SEO industry news, web development and advances in social media. If you wish to contact Kieron you can do so through the online contact form, or connect via the following social networking websites.